Pengaruh Inklusi Keuangan dan Literasi Keuangan terhadap Kepuasan Pelayanan Keuangan pada Bank Jateng
DOI:
https://doi.org/10.33395/owner.v10i1.2376Keywords:
aAbstract
This study aims to investigate the effect of financial inclusion and financial literacy on financial service satisfaction at Bank Jateng. The method used in this study is quantitative with associative research design. Data was collected through a questionnaire with a 4-point Likert scale distributed to Bank Jateng customers in several branches in Central Java. The study sample was selected using purposive sampling technique. Data analysis was performed using multiple linear regression with the help of SPSS Version 25 software or software. The results showed that financial inclusion and financial literacy had a significant effect on financial service satisfaction. These findings make an important contribution in improving banking services and supporting more effective policies on financial inclusion and literacy in Indonesia
Downloads
References
Anggraini, F. D. P., Aprianti, A., Setyawati, V. A. V., & Hartanto, A. A. (2022). Pembelajaran statistika menggunakan software SPSS untuk uji validitas dan reliabilitas. Jurnal Basicedu, 6(4), 6491–6504. https://doi.org/10.31004/basicedu.v6i4.3206
April, V., et al. (2023). Analisis peran teknologi finansial dan literasi keuangan dalam meningkatkan akses inklusi keuangan pada UKM di Kota Gunungsitoli. Journal of Social Science Research, 4(2), 1511–1527.
Bawawa, A. A., Lengkong, V. P. K., & Taroreh, R. N. (2021). Pengaruh kepuasan kerja, komitmen organisasional, dan stres kerja terhadap turnover intention pada PT SIG Asia Kota Bitung. Jurnal EMBA, 9(2), 785–795.
Conference MBIC, Manajemen Business Innovation, & Universitas Tanjungpura. (2024). Proceedings of Management and Business Innovation Conference. https://jurnal.untan.ac.id/index.php/MBIC/index
Gao, X., & Wang, Y. (2023). Interactive learning models for financial literacy enhancement. Journal of Financial Education, 21(2), 89–105.
Hsu, J., & Lee, T. (2022). Data-driven approaches to enhancing financial literacy. Financial Innovation, 8(1), 15–30.
Irfan Syahroni, M. (2022). Prosedur penelitian kuantitatif. eJurnal Al Musthafa, 2(3), 43–56. https://doi.org/10.62552/ejam.v2i3.50
Kevin, K., Situngkir, E. S., Diana, E. S., Tenrigangka, R., Syaputri, A. R., Hartanti, D., & Kurniadi, A. (2019). Efektivitas bank sentral dalam menjaga kestabilan nilai tukar. Equity: Jurnal Ekonomi, 7(2), 1–11. https://doi.org/10.33019/equity.v7i2.4
Kim, Y. J., & Kim, H. S. (2022). The impact of hotel customer experience on customer satisfaction through online reviews. Sustainability, 14(2), 1–13. https://doi.org/10.3390/su14020848
Laila, Y., et al. (2022). Pengaruh literasi keuangan dan inklusi keuangan terhadap kinerja keuangan pada BSI Region Medan. Al-Sharf: Jurnal Ekonomi Islam, 3(3), 322–335.
Luo, J. (2022). Data-driven innovation: What is it?
Munthay, S. F., & Sembiring, M. (2024). Pengaruh literasi keuangan dan inklusi keuangan terhadap pengelolaan keuangan UMKM di Kecamatan Kisaran Barat Kabupaten Asahan. Owner: Riset dan Jurnal Akuntansi, 8(1), 22–35.
Octavia, R. (2019). Pengaruh kualitas pelayanan dan kepuasan nasabah terhadap loyalitas nasabah PT Bank Index Lampung. Jurnal Manajemen Pemasaran, 13(1), 35–39.
Philippon, T. (2020). On fintech and financial inclusion. Bank for International Settlements.
Rafly, M., Maulana, A., Deskar, D., Rahman, A. F., Ramadhan, I. F., Adha, A., & Attala, V. D. (2023). Analysis of the effects of globalization and climate change on a sustainable economy. Publiciana, 16(1), 25–32.
Shi, L., Umer, A. M., & Shi, Y. (2023). Utilizing AI models to optimize blended teaching effectiveness in college-level English education. Cogent Education, 10(2). https://doi.org/10.1080/2331186X.2023.2282804
Smith, R., & Zhang, L. (2024). Diverse customer experiences and financial service satisfaction. International Journal of Financial Services, 12(1), 21–38.
Sukarman, & Sugiar. (2017). Analisis faktor-faktor yang mempengaruhi return saham. Jurnal Agribisnis, 11(6), 183–201.
Viana, E. D., Febrianti, F., & Dewi, F. R. (2022). Literasi keuangan, inklusi keuangan, dan minat investasi Generasi Z di Jabodetabek. Jurnal Manajemen dan Organisasi, 12(3), 252–264.
Waruwu, M. (2023). Pendekatan penelitian pendidikan: Metode penelitian kualitatif, kuantitatif, dan mixed method. Jurnal Pendidikan, 7, 2896–2910.
Yushita, A. N. (2017). Pentingnya literasi keuangan bagi pengelolaan keuangan pribadi. Nominal: Barometer Riset Akuntansi dan Manajemen, 6(1). https://doi.org/10.21831/nominal.v6i1.14330
Zai, V. A. L., Harefa, I., Bu’ulolo, N. A., & Telaumbanua, A. (2023). Analisis peran teknologi finansial dan literasi keuangan. Journal of Social Science Research, 4(2), 1511–1527.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Nabila Zalfalifia, Tri Nur Wahyudi
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
